Frequently Asked Questions

Everything you need to know about shopping at Dookan.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

Dookan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we only ship within the domestic region. We are working on expanding our logistics to support international customers in the near future.

How do I contact customer support?

Our support team is available via the 'Contact Us' page, through our live chat feature, or by emailing support@dookan.com.